Returns and Refunds

Order Changes & Exchanges

We kindly request that you thoroughly review your order details, including size, design, quantity, etc. prior to confirmation. Due to our commitment to swiftly processing orders, we regret that we cannot accommodate returns or exchanges if the reason relates to incorrect selections such as item type, size, design, or address.

However, if you realize you have made an error, you have a 6-hour window from order placement to cancel and reorder correctly. If you have any questions before placing your order, please do not hesitate to contact us. Ensuring your complete satisfaction with your purchase is our top priority.

Canceling Orders

You have a 6-hour window from order placement to cancel your purchase. If a cancellation request is received outside this timeframe, your order may already be in the processing or shipping stages.

Please note a cancellation fee of 10% of the total order value will be applied to any cancellation. To proceed with cancelling your order, please reach out to us at [email protected]

Return Window

You have a 30-day window from the delivery date to return an item. After this period elapses, all orders will be considered accepted by the customer, and refunds will no longer be provided.

Eligible Conditions for Returns

  • Item arrived damaged or shattered
  • Received design differs from what was ordered
  • Size or material is not as ordered
  • Incorrect product was delivered
  • Product description does not match item received

Condition of Returned Items

  • Items must be in original condition and packaging
  • Items cannot have been worn, washed, or altered
  • Defects must be due to an error on our part
  • Original tags must be intact
  • Minor issues like stray threads are not eligible

Required for Refunds

  • Shipping label/receipt
  • Proof of purchase
  • Evidence of defects
  • Relevant email screenshots

Return and Refund Process

  • Please email your refund request and documentation to [email protected]
  • Our Customer Service team will courteously review and respond within 2-3 business days. Please ensure email notifications are enabled.
  • We will provide tailored instructions based on your specific case.
  • Note: Refunds require our prior confirmation that your return is eligible.

Return Shipping Costs

The customer is responsible for the costs of return shipping. This will not be deducted from refund amounts.

Refund Processing Time

Once we have received your returned item, please allow up to 2 business days for refund processing. Upon receiving the package, you will be notified via email, and we will promptly issue a full refund, including any original shipping fees.

Awaiting Your Refund?

  • First, please verify your bank account details.
  • Next, contact your credit card company – processing can take some time to appear.
  • Typically, it may take 10-15 days from refund issuance depending on your card provider’s policies.
  • If you have done the above and still see no refund, please email [email protected]. We will aim to respond within 2-3 business days.

Warm regards, Customer Service Department

IMPORTANT NOTES

  • Our return policy is valid for 30 days from delivery. After this, orders are considered accepted and refunds cannot be provided.
  • Items are eligible for return/exchange only within the 30-day window. Returns are free of additional fees, except for return shipping costs paid by the customer.
  • We cannot assume responsibility for returns lost or damaged in transit or those made without proper communication.